Delivery Service

All the orders which are selected as express shipping will be shipped from Turkey via DHL . We are happy to work with a well-known shipping companies. Our customers receive their orders in only a few days if prefer express shipping.

DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide. Estimated delivery times depend on your location and change between 1 day to 5 days for express shipping and 7 days to 30 days for normal shipping.

PLEASE NOTE: Depending on their national rules, some Countries may require additional documents for food products. Please make local research about custom rules of your country before making an order.

For example; Mexico has strict rules about food products. Mexican customers should note that before making an order.

DO YOU SHIP EXPRESS?
Yes, you can decide your orders shipping method. Express shipping is essential for some products such as baklava, lokum, and ice-cream. You have only the express shipping option for these products.

WHAT ARE THE ESTIMATED DELIVERY TIMES FOR EXPRESS SHIPMENT?
UK: 1-3 days
Europe: 1-3 days
U.S. /Canada: 2-4 days
South America: 2-5 days
Rest of the World: 2-5 days

WHAT ARE THE ESTIMATED DELIVERY TIMES FOR NORMAL SHIPMENT?

Worldwide: 7 days – 30 days

WHAT ARE THE ESTIMATED PACKAGE PREPARING TIME FOR SHIPMENT?

It takes one working day in normal situations and we are sending your order at the day you placed the order but we have to say that it might take more time (up to three days) because of holidays or stock issues.

WHAT ARE THE SHIPPING CHARGES?

International shipping costs are calculated based on items in your cart and destination.

Shipping charges will be added to your order and displayed in Checkout page before making payment. Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.

During ‘Free Shipping’ your order will be shipped without a shipping fee.

DO YOU PROVIDE TRACKING NUMBER?
Yes, each order has its unique tracking number and we will inform your tracking number immediately after your order is shipped. You can always track your order with your order id or provided tracking code. Visit https://track.sultanofbazaar.com/  to track your order.

CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours. We are not able to cancel or change your order once it is shipped.

We offer free returns on all faulty items. Contact us immediately if the items you’ve purchased are faulty upon receipt and we’ll get in touch with you to arrange a return or an exchange. If there are visible signs of damage on your parcel, take pictures with the courier present before you sign for the item, noting the courier details helps.

For more information, please see our return policy.

CAN I RETURN MY ORDER IF I CHANGED MY MIND?

We all have a change of heart sometimes. And we’re cool with that. We accept returns on all unused & non-perishable items. Just so you know, unwanted items may incur a fee (delivery costs are non-refundable and you’re responsible for arranging the return).

CAN I CHANGE MY DELIVERY ADDRESS AFTER I ORDERED?
We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped.

TAXES AND DUTIES
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Authorities require that we state the value of your order directly on your package. It is at the sole discretion of agents to release your package.