Frequently Asked Questions

Is this Website secure?

We have been selling our products online and securing all the transactions is the main priority of our service. We protect your all sensitive data with Secure SSL technology. We don’t share your personal data with 3rd party companies. Please check our privacy policy for more information..

Do you ship worldwide?

Yes, we ship worldwide.

PLEASE NOTE: Depending on their national rules, some countries may require additional documents for food products. Please make a local research about custom rules of your country before making an order.

Do you ship express?

All the orders that you purchase from sultanofbazaar.com are shipped via DHL.

What is handling time?

We ship products generally in 1 to 4 business day. Please note that some jewelries, swords and canes are handmade. If you order a handmade product the handling time will be longer as 10 days. 

The bakery product will be shipped the day that they produced.

If you order with lots of different products the operation will take a longer time. In this case, we will prepare everything and send all products fresh and daily. Thus, the handling time might be longer than 4 business day.

What are the estimated delivery times after shipment?

If you choose express shipping the estimated times are 

UK: 1-3 days
Europe: 1-3 days
U.S. / Canada: 2-4 days
South America: 2-5 days
Rest of the World: 2-5 days

If you choose normal shipping the estimated delivery time is 

15-40 days. 

What are the shipping fees?

Shipping fee changes depending on your orders’ weight and the distance of your country.

We calculate your shipping fee automatically and inform you about the price at the checkout page.

During ‘Free Shipping’ your order will be shipped without a shipping fee.

Do you provide a tracking number?

Yes, each order is shipped by DHL and we will inform your Tracking Number immediately after your order is shipped.

Can I change my delivery address after I ordered?

You can ask for it simply from our contact page but we are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped. 

Can I cancel my order?

You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped.

If you would like to return your order please see our return policy.

What are taxes and duties?

All applicable custom fees, taxes, and duties are the sole responsibility of the customer.
Authorities require that we state the value of your order directly on your package.
It is at the sole discretion of agents to release your package.

How can I contact with you?

You can contact with us by filling the form at contact page. If you want to ask a question about a product or order you can write us.

We will answer your questions as soon as possible. 

We are not providing any information about your order from our social media accounts.